Here are the answers our customer's most commonly asked questions. If you don't see an answer to your question please submit your own inquiry to Pyramid Technologies, or call us at 888-479-7264.
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Pyramid 4000 Ribbon Installation
Step-by-step guide to proper installation of the 4000 ribbon- with photos
OR check out our YouTube video: http://www.youtube.com/watch?v=Qs7EWRKi2SY
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Troubleshooting the Pyramid 4000 Print Quality
Many print problems can be eliminated and the life of your Pyramid Time Clock can be extended simply by making sure that you correctly install your ribbon and keep your time clock clean.
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3500/3700 MASTER RESET
Master Reset should only be used if the time clock is behaving completely erratically. This procedure will clear the entire time clock memory and reset the program to the original factory defaults.
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Adding Time Cards By Hand
Adding time on a calculator will not give you the accuracy (hundredths of minutes) that is necessary to accurately add time when computing payroll. The Pyramid Time Clock contains a chip with the mathematical formula necessary to guarantee that time accuracy.
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Emergency Punch Download
In the event of a catastrophic database failure due to damage from viruses, hard drive crash etc… you can retrieve the last 4,000 punches by initiating an Emergency Punch Download.
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Initializing the M-3500
You must initialize the M-3500 if it is a new unit, it has already been in use, but has been unplugged from AC current for more than 72 hours, or it is required to change the 12/24-hour mode after the time has been set.
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Pyramid 4000 Ribbon Installation
Step-by-step guide to proper installation of the 4000 ribbon- with photos
OR check out our YouTube video: http://www.youtube.com/watch?v=Qs7EWRKi2SY
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Quickbooks Integration
TimeTrax and Quickbooks integration. Requirements: Quickbooks Pro or higher. U.S. Versions ONLY. Use this document to guide you through the steps...
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Troubleshooting the Pyramid 4000 Print Quality
Many print problems can be eliminated and the life of your Pyramid Time Clock can be extended simply by making sure that you correctly install your ribbon and keep your time clock clean.
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