Pyramid Time Keeping Made Simple
Pyramid Technologies
45 Gracey Avenue - Meriden, CT 06451
Toll-free (US/Canada): 888.4.PYRAMID
Phone: 203.238.0550
Pyramid Time Keeping Made Simple
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Featured Articles
2007 Daylight Savings Time
Instructions for setting Daylight Savings Time in both mechanical and software clocks.
3500/3700 MASTER RESET
Master Reset should only be used if the time clock is behaving completely erratically. This procedure will clear the entire time clock memory and reset the program to the original factory defaults.
Changing the Print Ribbon
Quickbooks Integration
TimeTrax and Quickbooks integration. Requirements: Quickbooks Pro or higher. U.S. Versions ONLY. Use this document to guide you through the steps...
Technical Support Plan
TimeTrax Pro SQL Instructions


Articles
2007 Daylight Savings Time
Instructions for setting Daylight Savings Time in both mechanical and software clocks.
3500/3700 MASTER RESET
Master Reset should only be used if the time clock is behaving completely erratically. This procedure will clear the entire time clock memory and reset the program to the original factory defaults.
Adjust Printer Head on 4000
When changing the ribbon is not enough to darken the print for clear readability, try adjusting the print head.
Changing Servers
Switching Fastime Data from one server to another.
Changing the Print Ribbon
Emergency Punch Download
In the event of a catastrophic database failure due to damage from viruses, hard drive crash etc… you can retrieve the last 4,000 punches by initiating an Emergency Punch Download.
Entering New Employees
Follow these rules when entering new employees into your TimeTrax.
Error 1
E1 is a time card transport failure.
Error 2
E2 is a print head jam.
Initializing the M-3500
You must initialize the M-3500 if it is a new unit, it has already been in use, but has been unplugged from AC current for more than 72 hours, or it is required to change the 12/24-hour mode after the time has been set.
Instructions for Installing New Fastime Software
Password Reset
Have you forgotten or lost you password?
Print Head Cleaning
Keep your print head clean & oiled for optimum performance & longevity.
Purging Punches in Fastime
If you wish to reduce database size and do not want archive report capabilities, you can purge your punches.
QuickBooks Does Not Display Punch Information After Export
Time Tracking data is missing for some or all employees.
Quickbooks Integration
TimeTrax and Quickbooks integration. Requirements: Quickbooks Pro or higher. U.S. Versions ONLY. Use this document to guide you through the steps...
Re-Initializing Your PTR-4000/4001
After a serious power disruption, your LCD display may be garbled or the card feed motor may run.
Restoring Database From A Crashed Hard Drive
Restoring after a hardware crash using Automatic Backups.
Software Statement
SQL Client Cannot Access Fastime Program
Support Folder Located on Software CD
Pyramid includes a Support Folder on the installation CD which contains several .exe files that can be run when experiencing generic problems.
Technical Support Plan
TimeTrax Pro SQL Instructions
Troubleshooting Vista/XP
Vista and USB adapter driver
Warranty & Returns
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