Technical Support for Time Clocks, TimeTrax, Fastime & Synchronized Clocks & Bells

Pyramid Technologies

45 Gracey Avenue - Meriden, CT 06451
Toll-free (US/Canada): 888.4.PYRAMID
Phone: 203.238.0550

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Fastime

Pyramid’s first generation automated time and attendance solution. Fastime units are no longer being manufacturered, but many are still in service throughout the United States. The newer TimeTrax units have more features and more robust software.

Knowledge Base Articles

Emergency Punch Download
In the event of a catastrophic database failure due to damage from viruses, hard drive crash etc… you can retrieve the last 4,000 punches by initiating an Emergency Punch Download.

Entering New Employees
Follow these rules when entering new employees into your TimeTrax.

Password Reset
Have you forgotten or lost your password?

QuickBooks Does Not Display Punch Information After Export
Time Tracking data is missing for some or all employees.

Quickbooks Integration
TimeTrax and Quickbooks integration. Requirements: Quickbooks Pro or higher. U.S. Versions ONLY. Use this document to guide you through the steps...

Restoring Database From A Crashed Hard Drive
Restoring after a hardware crash using Automatic Backups.

Technical Support Plan

Warranty Info / Software Statement

Click Here to view our Warranty Information and Software Statement.

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